How SIG Scaled Microsoft Teams Governance Globally with SnapOn Software

The Challenge: Managing Microsoft Teams Growth During Global Digitalization 

As part of a broader digital transformation initiative, SIG began migrating to a cloud-based ecosystem in 2018. By early 2019, Microsoft Teams was selected to boost internal collaboration across international offices. 

“With over 5,000 global users, Microsoft Teams was the obvious tool for real-time collaboration,”  — Andrei Alexandru-Nicusor, Digital Workplace Specialist, SIG 

A pilot program was launched to test Microsoft Teams internally before rolling it out company-wide. However, it quickly became clear that Teams provisioning posed significant hurdles: 

• Users flooded IT with manual approval requests for new Teams and Channels 
• The small IT team couldn't keep up, creating a backlog of provisioning requests 
• User frustration threatened to stall Teams adoption altogether 

SIG realized they needed a scalable, automated governance solution to handle global Teams provisioning without overwhelming IT or sacrificing security. 

The SnapOn Software Solution: Automating Teams Provisioning at Scale 

To eliminate bottlenecks, SIG implemented SnapOn Software's Enterprise Governance Suite alongside the global rollout of Microsoft Teams in September 2019. 

“SnapOn Software automates Microsoft Teams provisioning. Users no longer wait on approvals—they just create what they need within the boundaries we’ve set,” — Andrei Alexandru-Nicusor 

With SnapOn Software: 

• Team creation was automated, significantly reducing IT involvement 
• Custom approval workflows were built to enforce governance 
• Training sessions were conducted to empower both users and IT administrators 
• The global rollout continued seamlessly without delays or provisioning backlogs 

Key Features & Benefits 

• Self-service Team creation → Faster setup times and reduced support tickets 
• Custom service definitions & leases → Tightened control over access and content sharing 
• User-friendly interface → Easy adoption across departments and geographies 
• Automated workflows & lifecycle rules → Long-term scalability and reduced IT burden 
• Global training and onboarding → Empowered users and improved collaboration across all regions 

“SnapOn Software removed all roadblocks for our Teams deployment,” — Andrei Alexandru-Nicusor 

Why SnapOn Software? 

SnapOn Software stood out due to its ease of deployment, high customizability, and strong global support services. The ability to define custom Teams templates, enforce security policies, and manage workspace lifecycles gave SIG exactly the balance of flexibility and control it needed. 

“Without SnapOn Software, our IT team would have been swamped. But instead, we’ve seen exceptional adoption across our global workforce,” — Andrei Alexandru-Nicusor 

Today, Microsoft Teams is used company-wide at SIG, with high user satisfaction, reduced IT workload, and streamlined governance thanks to SnapOn Software’s provisioning platform. 

Building the Future of Work at SIG 

SIG continues to evolve its digital workplace strategy with SnapOn Software at its core. As remote work, cross-border collaboration, and cloud adoption accelerate, the company is confident in its ability to scale securely and efficiently. 

“SnapOn Software has helped us build a unified, secure, and scalable digital environment that supports our global operations,”  — Andrei Alexandru-Nicusor 

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