Self-Service SharePoint Solution Improves Customer Management at bbv

bbv Software Services AG is a leading Swiss IT consultancy and software engineering firm headquartered in Lucerne. Since 1995, bbv has been delivering innovative digital transformation projects—including software development, modernization, IoT, and blockchain—across Switzerland, Germany, Greece, and Vietnam. With over 300 IT professionals on staff, bbv was recognized in 2021 as Switzerland’s best ICT employer. 

Business Challenge: Manual Site Creation & IT Overload 

According to Rafael Wicki, IT Manager at bbv: 

“Previously, our IT team had to manually create every SharePoint Site using PowerShell scripts, which caused significant delays. With over 500 customers managing multiple projects, bids, and files, the process was slow, basic, and frustrating for users.” 

Users depended heavily on IT to launch SharePoint Sites for customer-facing projects. This led to inefficiencies, lack of structure, and increasing pressure on internal IT resources. Without a scalable solution in place, bbv risked losing productivity and user satisfaction as staff sought alternative, non-compliant tools. 

bbv needed a secure, scalable solution that could: 

• Enable self-service site creation 
• Minimize IT dependency 
• Maintain governance and structure 
• Accelerate project start-up 

SnapOn Software’s Self-Service Solution 

Rather than building a custom governance platform internally, bbv opted for SnapOn Software’s Workspaces Governance Solution—an out-of-the-box tool for Microsoft 365 governance across SharePoint and Teams. 

“SnapOn Software gave us the flexibility we needed, without the overhead of internal development and constant maintenance,” said Rafael. 

The platform allowed bbv users to: 

• Independently create SharePoint Sites using predefined templates 
• Associate Sites with specific customers, bids, and projects 
• Maintain consistent folder structures, resource lists, and task planners 
• Automatically enforce governance and reduce Microsoft 365 sprawl 

This eliminated the need for IT to manage every request and gave end users control over their workspace creation. 

Improvements

• Self-service SharePoint creation 
• Template-based provisioning 
• Reduced IT dependency 
• Improved visibility 
• Duplicate prevention 
• Approval workflow 

Improvement Outcomes

• Empowered users to launch compliant Sites independently 
• Standardized structure, improved organization, and project consistency 
• Fewer tickets and faster turnaround times 
• Centralized oversight of all customer and project Sites 
• Automated checks avoided site redundancy and sprawl 
• Streamlined request handling, reduced IT backlog 

Why SnapOn Software Was the Right Fit 

“SnapOn Software integrates seamlessly with modern SharePoint and Microsoft Teams APIs,” Rafael explained. “We didn’t need extra development—we had full control and flexibility to customize templates when needed.” 

SnapOn Software enabled bbv to: 

Launch new customer projects quickly 

Standardize project structure and governance 

Minimize IT tickets related to site creation 

Ensure compliant and secure collaboration 

Lasting Impact 

“Users can now manage their own customers and projects without relying on IT. The solution just works—first time, every time,” said Rafael. 

“It’s improved consistency, responsibility, and reduced the number of support issues.” 

SnapOn Software’s governance features continue to evolve, with ongoing enhancements that support scalable, compliant, and user-friendly Microsoft 365 environments. 

Adds Peter Baddeley, Head of Delivery at SnapOn Software: 

“When a request comes in, SnapOn Software automatically checks for duplicates, manages approvals, and guides users through a compliant setup. With predefined templates, users launch modern SharePoint sites with a consistent look, feel, and structure—while IT remains fully in control.” 

Click here to learn more about ProvisionPoint - our workspace governance solution.